FAQ's

1. What products does Lunex Trader offer?

Lunex Trader offers a carefully curated collection of stylish handbags, crossbody bags, tote bags, shoulder bags, and fashion accessories designed to complement everyday lifestyles and special occasions. Our inventory is updated regularly to bring customers modern designs, versatile styles, and products that combine elegance with functionality.

2. Where do you deliver orders?

At this time, Lunex Trader ships exclusively within the United States. We currently do not offer international shipping services. All orders are delivered to residential and commercial addresses throughout the U.S. using trusted shipping partners.

3. Are shipping charges applied?

Shipping charges, if applicable, are calculated automatically during checkout based on your order and delivery location. Customers can review all shipping costs before completing their purchase, ensuring full transparency and no hidden fees.

4. How long does order processing take?

Most orders are processed within 1 to 3 business days after payment has been successfully authorized. Processing times may be slightly extended during holidays, promotional periods, or times of increased order volume. Customers will receive confirmation once their order has been prepared for shipment.

5. How long does delivery take?

Delivery times vary depending on your location, carrier operations, weather conditions, and other external factors. Estimated delivery information may be displayed during checkout, and customers can track their shipment once tracking information becomes available.

6. What is the daily order cut-off time?

Orders placed before 5:00 PM Eastern Time (ET) on business days are generally included in the standard processing schedule. Orders submitted after the daily cut-off time may begin processing on the following business day.

7. Which payment methods are accepted?

We accept payments through secure and authorized payment providers. Available payment methods may include major credit cards, debit cards, and other supported payment options displayed during checkout. All transactions are processed using industry-standard security measures.

8. Is payment information stored on your website?

No. Lunex Trader does not store complete payment card information on its servers. Payment information is processed securely by trusted third-party payment providers, helping ensure customer data remains protected and confidential.

9. Can I request a return?

Yes. Customers may request a return within 30 days of receiving their order, provided the item meets the eligibility requirements outlined in our Return & Refund Policy. We encourage customers to review our policy for complete details regarding return conditions and procedures.

10. What condition should returned items be in?

Returned items must be unused, unworn, undamaged, and in their original condition. Original packaging, tags, and accessories should also be included whenever applicable. Items showing signs of use or damage may not qualify for a refund.

11. How are refunds issued?

Once a returned item has been received and inspected, approved refunds are issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution or payment provider, and additional time may be required before funds appear in your account.

12. Do you offer exchanges?

Currently, we do not provide direct exchanges. Customers who wish to obtain a different item may return eligible products and place a new order separately, subject to product availability.

13. Can I cancel an order?

Orders may be canceled before they enter the fulfillment or shipping process. Once an order has been processed or shipped, cancellation may no longer be possible. Customers needing assistance should contact us as soon as possible after placing their order.

14. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer support team promptly. Include your order number along with clear photographs of the item and packaging. We will review the issue and work to provide an appropriate resolution as quickly as possible.

15. Will I receive tracking information?

Yes. When available, tracking details are provided after your order has been shipped. Tracking updates are managed by the shipping carrier and may require some time before information becomes visible. Customers can use the provided tracking number to monitor the progress of their shipment.

16. Do you offer international shipping?

No. Lunex Trader currently ships only within the United States. We are continually evaluating opportunities to expand our shipping destinations in the future.

17. How can I contact customer support?

Our support team is available to assist with questions regarding orders, products, returns, and general inquiries. Customers can contact us using the information below:

Email: support@lunextrader.store

Phone: +1 (682) 396-8135

We strive to respond to inquiries within a reasonable timeframe during business hours.