FAQ's

Frequently Asked Questions

1. What products does Lunex Trader offer?

Lunex Trader provides products across various categories. Product availability and selections may change over time as inventory is updated.

2. Where do you deliver orders?

We currently deliver orders to addresses located within the United States. International shipping services are not available at this time.

3. Are shipping charges applied?

Shipping charges, if applicable, are displayed during checkout before an order is completed.

4. How long does order processing take?

Orders are generally processed within 1 to 3 business days after payment authorization. Processing times may vary during holidays or periods of increased order volume.

5. How long does delivery take?

Delivery times depend on the shipping destination, carrier operations, and other external factors. Estimated delivery information may be provided during checkout or through tracking updates.

6. What is the daily order cut-off time?

Orders placed before 5:00 PM Eastern Time (ET) on a business day are generally processed according to standard processing schedules. Orders submitted after this time may begin processing on the following business day.

7. Which payment methods are accepted?

We accept payments through authorized payment providers. Available payment methods may include major debit and credit cards.

8. Is payment information stored on your website?

No. Complete payment card information is processed by third-party payment providers and is not stored on our servers.

9. Can I request a return?

Customers may request a return within 30 days of receiving their order, subject to the conditions described in our Return & Refund Policy.

10. What condition should returned items be in?

Returned items should be unused, undamaged, and in their original condition. Original packaging should be included where applicable.

11. How are refunds issued?

Approved refunds are issued to the original payment method after the returned item has been received and reviewed. Additional processing time may depend on the payment provider or financial institution.

12. Do you offer exchanges?

We do not currently provide direct exchanges. Customers may return eligible items and place a separate order if they wish to purchase another product.

13. Can I cancel an order?

Orders may be canceled before they enter the fulfillment process. Once an order has been processed or shipped, cancellation may no longer be available.

14. What should I do if I receive a damaged or incorrect item?

Please contact our support team and provide your order details along with photographs of the product and packaging. We will review the issue and provide further assistance.