Refund policy
At Lunex Trader, we aim to provide clear information regarding returns and refunds. Please review this policy before placing an order.
Return Eligibility
Customers may request a return within 30 days from the date their order is delivered.
To be eligible for a return, items must:
- Be unused and in their original condition
- Include original packaging, if applicable
- Be free from damage caused after delivery
- Comply with the requirements outlined in this policy
Items Not Eligible for Return
Returns may not be accepted for items that:
- Have been used, altered, or damaged after delivery
- Are returned without original packaging when packaging is required
- Are submitted after the 30-day return period
- Show signs of misuse or improper handling
How to Request a Return
To initiate a return, please contact our support team and provide:
- Your order number
- The reason for the return
- Photos of the item and packaging, when applicable
Once the request has been reviewed, instructions for returning the item will be provided.
Refunds
After the returned item has been received and inspected, approved refunds are processed to the original payment method used for the purchase.
Depending on your financial institution or payment provider, additional time may be required before the refund appears in your account.
Exchanges
We do not provide direct exchanges.
If you would like a different product, you may return the original item in accordance with this policy and place a separate order.
Return Shipping Costs
Customers may be responsible for return shipping expenses unless the item received is defective, damaged during transit, or different from the item ordered.
Damaged or Incorrect Items
If an order arrives damaged or contains the wrong item, please contact us within a reasonable time after delivery and include photographs of the product and its packaging so that the issue can be reviewed.
Order Cancellation
Orders may only be canceled before they have been processed for shipment. Once an order has entered the fulfillment process, cancellation may no longer be possible.
Contact Information
For questions regarding returns or refunds, please contact:
Business Name: Lunex Trader
Email: support@lunextrader.store
Phone: +1 (682) 396-8135
Business Address: 1006 Victorian Ct, Seabrook, TX 77586, United States