Privacy Policy

Privacy policy

Lunex Trader values customer privacy and is committed to handling personal information in a responsible and transparent manner. This Privacy Policy explains how information may be collected, used, stored, and protected when customers access or use our website and services.

By using the Lunex Trader website, customers acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information when customers browse our website, place orders, contact customer support, or interact with our services.

Information we may collect includes:

Name
Billing and shipping address
Email address
Phone number
Payment-related information
Order history and transaction details
IP address
Browser and device information
Website activity and usage information

This information helps us process orders, provide support, and maintain the functionality and security of our website.

How We Use Information

Information collected through our website may be used to:

Process and manage orders
Arrange shipping and delivery
Respond to customer inquiries
Provide order status and related notifications
Improve website performance and user experience
Detect and prevent fraudulent or unauthorized activity
Analyze website usage and operations
Meet legal and regulatory obligations

Personal information is used only for purposes related to operating and maintaining our business.

Payment Information

Payments are processed through third-party payment providers. We do not store complete credit card or debit card details on our servers.

Payment information is handled by the applicable payment service provider in accordance with its own privacy and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember user preferences
Improve website functionality
Analyze traffic and visitor behavior
Enhance website performance
Support security and fraud prevention measures

Customers may manage cookie settings through their browser. Certain features of the website may not function properly if cookies are disabled.

Sharing of Information

Lunex Trader does not sell or rent personal information.

Information may be shared with third parties when necessary to support business operations, including:

Payment processing providers
Shipping and delivery companies
Website hosting and technical service providers
Fraud prevention services
Analytics and performance tools

These service providers are authorized to use information only as necessary to perform their services.

Data Retention

Information may be retained for as long as reasonably necessary to:

Fulfill orders and customer requests
Maintain records
Resolve disputes
Comply with applicable laws and regulations

Retention periods may vary depending on the nature of the information and legal requirements.

Data Security

We maintain reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, disclosure, or loss.

No method of electronic transmission or storage can guarantee absolute security.

Customer Rights

Subject to applicable laws, customers may request:

Access to personal information
Correction of inaccurate information
Deletion of personal information
Additional information regarding how personal data is processed

Requests may be submitted using the contact information provided below.

Marketing Communications

Customers who receive marketing or promotional communications may opt out at any time through the unsubscribe instructions included in those communications or by contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of external websites. Customers are encouraged to review the privacy policies of those third parties separately.

Children's Privacy

Our website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If such information is identified, reasonable steps may be taken to remove it.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect operational, legal, or service-related changes. Updated versions become effective when posted on this website.