Shipping Policy

Shipping policy

Lunex Trader is committed to providing customers with clear information regarding order processing and delivery. This Shipping Policy outlines how orders are handled and shipped within the United States.

Shipping Availability

At this time, Lunex Trader ships only to addresses located within the United States.

International shipping is currently not available.

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

Shipping Charges

Applicable shipping charges, if any, are displayed during checkout before an order is completed.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully authorized.

Processing includes:

Payment verification
Order review
Packaging and preparation for shipment

Business days do not include weekends or public holidays. Processing times may vary during periods of increased order volume.

Transit Time

Once shipped, orders are generally delivered within approximately 5 to 6 business days, depending on destination and carrier operations.

Delivery times are estimates and may vary due to circumstances outside our control.

Order Cut-Off Time

Orders submitted before 5:00 PM Eastern Time (ET) are generally reviewed for processing on the same business day.

Orders placed after the cut-off time, on weekends, or on public holidays may begin processing on the next business day.

Estimated Delivery Time

Including order processing and transit, the estimated delivery timeframe is approximately 6 to 9 business days.

These delivery estimates are not guaranteed and can be affected by factors such as:

Weather conditions
Carrier delays
High shipping volumes
Public holidays
Other unforeseen events

Order Tracking

Tracking information will be provided after an order has been shipped.

Tracking updates are managed by the shipping carrier and may require some time to appear after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

Lunex Trader is not responsible for delays, failed deliveries, or additional expenses resulting from incorrect or incomplete information provided during checkout.

Delayed or Lost Shipments

If an order appears delayed or cannot be located during transit, customers may contact our support team for assistance.

While we may communicate with the shipping carrier regarding shipment status, delivery delays caused by third-party carriers or circumstances beyond our control may occur.

Damaged Deliveries

If an item arrives damaged, customers should contact us within a reasonable time after delivery and provide photographs of the product and packaging materials, when available.

Such situations will be reviewed in accordance with our Return & Refund Policy.