Return and Refund Policy

Refund policy

At Lunex Trader, we aim to provide clear information regarding returns and refunds. Please review this policy before placing an order.

Return Eligibility

Customers may request a return within 30 days from the date their order is delivered.

To be eligible for a return, items must:

Be unused and in their original condition
Include original packaging, if applicable
Be free from damage caused after delivery
Comply with the requirements outlined in this policy

Items Not Eligible for Return

Returns may not be accepted for items that:

Have been used, altered, or damaged after delivery
Are returned without original packaging when packaging is required
Are submitted after the 30-day return period
Show signs of misuse or improper handling

How to Request a Return

To initiate a return, please contact our support team and provide:

Your order number
The reason for the return
Photos of the item and packaging, when applicable

Once the request has been reviewed, instructions for returning the item will be provided.

Refunds

After the returned item has been received and inspected, approved refunds are processed to the original payment method used for the purchase.

Depending on your financial institution or payment provider, additional time may be required before the refund appears in your account.

Exchanges

We do not provide direct exchanges.

If you would like a different product, you may return the original item in accordance with this policy and place a separate order.

Return Shipping Costs

Customers may be responsible for return shipping expenses unless the item received is defective, damaged during transit, or different from the item ordered.

Damaged or Incorrect Items

If an order arrives damaged or contains the wrong item, please contact us within a reasonable time after delivery and include photographs of the product and its packaging so that the issue can be reviewed.

Order Cancellation

Orders may only be canceled before they have been processed for shipment. Once an order has entered the fulfillment process, cancellation may no longer be possible.